Terms and Conditions

Purple Mutt Hut is fully insured through Cliverton insurance. (Copy available here)

Purple Mutt Hut is fully licensed through Rushmoor Borough Council. (copy available here – Note: Our next Licence will be issued in 2025)  Licence details are always on display as our insurance documents.  Please don’t hesitate to ask about viewing these.

Please note: Purple Mutt Hut reserves the right to refuse to board an unneutered male.  There may be an extra cleaning and separate walking charge for unspayed females who come into season whilst boarding with Purple Mutt Hut.

Bookings remain provisional until a deposit of 50% of the full booking fee has been received. This means that Purple Mutt Hut reserves the right to cancel a booking if the deposit has not been received by two months before the board date.

Once a booking has been confirmed and the deposit received there is a 48 hour ‘cooling off’ period in which the booking may be cancelled and the deposit refunded. However, after this period deposits become non-refundable.

Cancellations within one week of the confirmed board date will incur the full boarding fee (exceptions may be made in the case of bereavement, serious illness and so on on production of appropriate certification/evidence).

All dogs must be fully house trained, well socialised with other dogs and well-behaved.

Initially a ‘sniff out’ will be arranged to ensure that the owner is happy with procedures and the surroundings.  Questions are encouraged at this point.

Purple Mutt Hut insist on a trial night in order to ensure that the dog will be happy during their stay.  Please feel free to arrange a visit at a mutually convenient time (not Saturday night). This is charged at the daily rate of £28

Dogs must be vaccinated against distemper, infectious canine hepatitis, parvo virus, Para influenza, Kennel Cough and leptospirosis. A certificate will be required to be seen.
Your dog must be fully insured and chipped.

Payment may be made by cash, cheque, online transfer or debit card via PayPal.

Balances must be paid at the beginning of the boarding period which allows PMH to cater for emergency situations.

Purple Mutt Hut reserves the right to charge the customer for any vets fees incurred during the dog’s stay & reimbursement will be required on collection of the dog.

Please ensure that your dog has a strong collar and appropriate lead.

Toys may be brought along for your dog’s comfort, this will help them to settle more quickly.

Please supply enough food for the duration of your dog’s stay together with their normal feeding bowl.

Dogs will be walked for at least one hour per day dependent upon the owner’s/dog’s requirements. We will attach our own ‘dog holiday’ tag for the duration of your dog’s stay. If this is left on your dog, please return to Purple Mutt Hut at your earliest convenience.

Solo boarding is not available as we now have Lexi our own dog.

Permission must be granted by the owner for the dog to be walked off lead. If permission is not granted, the dog will always be walked on lead for the safety and comfort of both the carer and the guest.

Booking forms MUST be received by Purple Mutt Hut for EACH booking, regardless of how many visits the dog has already made.

Please bring the dog’s normal bedding, blanket or comforters.

Whilst we try to be flexible on collection and drop off times, we kindly ask owners to respect our right to privacy. Collections or drop-offs after 7pm on Sundays incur an extra £10 fee.

Bank Holidays and Christmas are charged at £20 extra per day per dog to the normal board fee.

Please note: Whilst Purple Mutt Hut runs as a professional business, this is also our home. As a result any cleaning or damage to property charges will be passed to the dog owner.

Please feel free to request a look at our operating procedures manual and ask any appropriate questions.